Hi! I'm Sara, Community Operations Consultant

Helping community founders build, grow & maintain stronger communities.

"If you need help figuring out the community operations of your business, contact Sara. She can give you great insights into your unique context as a creator" - Marian Knoop

Community Operations or Community Management?

They share the word community in their title, but the responsibilities are distinctly different.

Analytics, Automations, Documentation oh my!

Community Operations Overview

Behind the scenes role that helps to connect all the front facing community with tools and processes.

Community Goals

Identifying the goals and value add for the community and how they align to the business.

Member Flow

From marketing site to onboarding to an established member and beyond.

Roadmap

Providing a roadmap for the future of the community reviewing processes to get there.

Community Platform

Review of what the community needs and helping advise on the best platform or format.

Tech Stack

Membership management, member payment options, onboarding flow & automations.

Connecting Dots

Connecting the dots of member communication to internal team and aligning with business plan.

Facilitation, Feedback and More Conversation

Community Manager Overview

Forward facing role that helps to run the day to the of the community.

Community Guidelines

Creating community manifesto or guidelines based on goals identified.

Member Connections

Connecting with members each step of the way to make them feel welcome.

Habit Building

Implementing the roadmap with habits, moderation, content giving feedback along the way.

Feedback Loop

Meeting with the founder and operations to review member feedback

Event Coordination

Facilitating events, encouraging attendance, moderating engagement & questions.

Facilitating Discussions

Creating conversations within, answering questions, connecting members, building engagement.

Community operations Helps you build

Community Operations ToolKit

Every builder needs a toolkit! Community is no different, but the tools are often an afterthought. As you work through community operations, think of the member touchpoint along the way and what tools, automations & processes you can use.

Community Touchpoints to consider as you operationalize.

Landing Page

Give members an idea of why they should join, what to expect and who this community is for.

Membership

Members need an easy way to manage their own membership.

Newsletter

A great way to communicate with members about the community happenings.

Platform

There isn't a "one size fits all" here. This is where you as the founder and your members will actually show up on line.

Onboarding

The forgotten step, and yet very crucial. Make the 5000 member feel as welcome as the first.

Event(s)

A community doesn't always need events. Be sure they are valuable, easy to signup to and include recordings and transcriptions.

Roadmap

What will the community look like in one month, 3 months, 3 years and beyond? Help set up habits to move forward.

Analytics

Start with an analytics tool to help the founder and team understand what's working and what isn't. Don't forget 1:1 feedback too!

Member Directory

Helps you connect people to what and what they might need. Ideally each member can adjust their information.

And so much more!

These are just a few of the larger pieces to consider. Each community will have unique touchpoint to consider.

"Sara is a community ops WHIZ" - Erin Mikail Staples, Orbit
Community operations keep the conversations flowing

Streamlining tools, systems & operations to build stronger communities.

My Community Ops Process

01

Observation

Community building is hard and it's easy to feel like you don't know where to start.

Observation will help determine where to focus first in the community you're building.

02

Operations

There are endless options when it comes to creating a community.

I'll suggest the tech stack, processes and flows you need to create the best community experience.

03

Offerings

Establishing habits, routines and content to support the community is a lot of work

Having guidance to create offerings that meet the communities needs can help reduce churn.

04

Opportunities

Communities are fluid and the needs of the members will change.

I'll provide guidance on how to continue to support the members as the community grows.

Ways to work together

One Hour Consult

Ideal for high level community operations recommendations.

1 one hour video call

High level review of community

Review of community operations

Review of roadmap

$200 USD for one session

Book A Call

Community Build

Ideal for creators looking launch their Circle Community**

Initial set-up of Circle Community

Video walkthrough of Circle set-up

Planning of additional tech stack.

Community Operations Guide

Starting at $3000 USD

Submit the Form

**Please note that the Community Build is only offered for Circle Communities. It does not include embedding the community on an existing website, adding in alternate membership payment integrations or content development.

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Frequently Asked Questions

Here are some things others have asked before working with me

Who do I work with? ๐Ÿ‘‹
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๐Ÿ”ธ Early stage solo founders focused in community, design, media or the creator economy.
๐Ÿ”ธ Small startups (less than 20 employees)
๐Ÿ”ธ Individuals looking for help with their community operations

What is a generalist? ๐Ÿค”
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If you're looking for a formal definition, I've got you covered here and here. Iย define myself as a creative generalist with the below skills and interests:
๐Ÿ”ธ Diverse and excellent skillset in operations, business management & strategy. ย 
๐Ÿ”ธ Toolkit in no code, automations, content creation and design.
๐Ÿ”ธ Drive to continuously learn something new and seek out patterns.
๐Ÿ”ธ Big picture thinker and connector of dots to build the path forward for founders.

What can I help you with? ๐Ÿ˜Š
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๐Ÿ”ธ Community Building/Operations
๐Ÿ”ธ Clearly defining goals, values and guidelines for the community
๐Ÿ”ธ The member journey as they move from potential member to community member
๐Ÿ”ธ Circle set-up and tech stack review
๐Ÿ”ธ Templates for documentation of your community processes
๐Ÿ”ธ Creating community roadmaps and ideas for on going engagement

What can't I help you with? ๐Ÿ˜ฉ
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As a creative generalist and community builder I'm able to help with a lot, but not everything. While I might not be able to help with these things, I can help connect you with someone who can!

๐Ÿ”ธ Marketing/Drip Campaigns/Funnels
๐Ÿ”ธ Written content
๐Ÿ”ธ CSS Customization
๐Ÿ”ธ Automation set-up
๐Ÿ”ธ Data Migration

What is working with me like? ๐Ÿฆ„
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A dream come true with a sprinkle of humor and a ray of sunshine. Okay, maybe not all that but I do try my best. While each client and project is unique there are a few things I keep consistent for project work.
๐Ÿ”ธ Asynchronous communication via email and video updates.
๐Ÿ”ธ Initial meeting and wrap up will be via 30 minute max video call
๐Ÿ”ธ Video walkthroughs of all project handoffs
๐Ÿ”ธ Tool use including Figma/Notion/Airtable/Zapier

What does it cost to work with you? ๐Ÿ˜ฌ
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All collaborative projects are value based with the minimum rates by category listed.

Project Dependent Pricing
Circle Community Build - $3000 USD+
Community Operations - $1,200 USD+
Community Strategy - $2,500 USD +

Flat Pricing
One time Consulting - $200 per hour

**Pricing subject to change at any time**

If you still have questions... ๐Ÿ‘‡
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No problem! If you aren't sure fill out the contact form and if we're not a good match I'll do my best to get you in touch with someone who can help!

Let's build that Circle Community!

Once you've submitted the below form I'll follow up via email with next steps if we're a good fit.

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